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Family & Carer Information Services

Carers Centre St Helens

The Carers Centre is an independent registered charity providing practical and emotional support to carers, such as benefits advice.  The Carers Centre provides information and advice on how to access services to support carers in their caring role and can also provide home visits if required.

A range of training and a variety of therapies/pamper sessions can be provided and an application to the 'Carer Break Fund' is also available upon request.

A monthly informal Support Group is held for carers who support children with additional needs on the last Wednesday of each month from 1.00 pm - 2.30pm at the Carers Centre.

There is a main parents participation forum, which is led by the Carers Centre as part of the "Aiming High For Disabled Children" programme.  If you would like to be registered at the Carers Centre feel free to 'drop in' at the centre as no appointment is necessary, 10.00am - 3.00pm. Referral direct to Lorraine Pennington.

31-35 Baldwin Street
St Helens
WA10 2RS
Tel: 01744 675 615

Click here for Carers Centre Website     Email: info@sthelenscarers.org.uk


Carers Emergency Card 

The Carers Emergency Card gives carers peace of mind knowing that in the event of an emergency, an agreed plan would be put into action.  

For example, if a carer were out shopping and their car broke down, or they had an accident, the carer or the emergency services would activate the card by calling the telephone number on it; from then on the carer action plan for the person you care for would come into operation. 


Contact Carers Centre on 01744 675615 or drop in anytime between 9.30am and 4pm Monday to Friday.


Carers Direct Helpline

The helpline advisers can give information about personal support needs and the needs of the person being cared for. This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining/leaving or going back to work/education.


The helpline is available seven days a week from 8am - 9pm Monday to Friday and from 11am - 4pm at weekends.   Calls from UK landlines and Vodaphone, T-Mobile and O2 mobile phone networks are free.

Tel: 0808 802 0202
Textphone:  0800 988 8657


Family Information Service - FIS

Some of the information and advice provided includes:


  • Help to find childcare in St Helens including Parent and Toddler Groups
  • Information about free nursery places for 3 and 4 year olds
  • Activities for children and young people in St Helens


Access via Family Information Service website. 


Home Start St. Helens

Home-Start St. Helens matches families who are experiencing difficulties with volunteers who have parenting experience who offer friendship, practical help and support within the home. 


The volunteers visit their family in the family home for 3 to 4 hours per week.  Any family living in the borough of St. Helens with at least one child under five can request the support of a Home-Start volunteer.


Peter Street Centre,
Peter Street,
St. Helens,
WA10 2EQ

Tel:  01744-737400
Fax:  01744-454603
E-mail: homestartsthelens@btconnect.com


MATCH - Men And Their Children   

A Borough-wide initiative developed by Children's Centres.  It's aim is to encourage dads, grandads and male carers to become more involved in their child's life.  Fun events and activities are aimed at men and their children. 


Contact your local Children's Centre for more information. 


Women Supporting Women 

Friendly voluntary organisation providing services and support for women in St Helens and the surrounding areas.

  • Counselling
  • Supported drop-in
  • Personal development courses
  • Group therapies
  • Therapeutic craft sessions


Opening times Monday to Thursday 9.30am - 4pm


Church Square (access via Parish church hall)

St Helens

WA10 1AF                          
Tel:01744 451309  

email: supportingwomen@gmail.com


ADDIS - The National Attention Deficit Disorder Information and Support Service

Provides people-friendly information and resources about Attention Deficit Hyperactivity Disorder to anyone who needs assistance - parents, people with ADHD, teachers or health professionals. Whatever you're looking for in ADHD, we'll do our best to help.

Telephone: 020 8952 2800
Website: www.addiss.co.uk


Asperger Social Group  

This is a social group for young people aged 13 - 16 years with Asperger Syndrome or high-functioning autism.


Activities include games consoles, board games, pool, air hockey and table tennis. The group also goes on days out and celebrates birthdays of group members.


Meetings take place on alternate Sundays, 12.00pm -2.00pm and costs £2 per session.


Referral direct to:

Margaret Whitehead
Asperger Social Group    
c/o Windlehurst Youth Centre
Gamble Avenue
St Helens
WA10 6LJ 

email: aspergersthelens@hotmail.co.uk


St. Helens Autism Support Group

The Autism Support Group is self-run by parents of children with autism and offers support, information sharing and the exchanging of ideas.

The group supports families of children across the full spectrum of ASD from chatterbox Asperger's to non-verbal classic. The group meet on the 2nd Sunday of each month, 2 - 4 pm. A Crèche facility is provided for children over 3 yrs and siblings are welcome.


Further information contact Parent Partnership on Tel: 01744 822160


Autism/Asperger's Parent Group 

Provides parents with information, support and the opportunity to meet other parents in a relaxed atmosphere and share their ideas and concerns.   Occasional guest speaker.  Usually every fortnight on a Thursday, 10am -12pm.  At present there are no crèche facilities available though parents can bring children, however they will be their responsibility.

Tel Tracey McFadden on 07871 802586 or email: traymc@hotmail.com for further details.


Carers Together - St Helens

Carers Together work alongside people with mental health issues.  They can provide the care and support needed to manage mental distress, whether through direct contact or referral by other professionals.  The focus on service user involvement means that Carers Together has a real appreciation of the kind of help and support those with mental problems need.

Carer and service user support groups include:


St Helens Carers - last Saturday of the month at Heath Park Lodge, Thatto Heath, 10am-12pm or Last Thursday of the month at St James Parish Church, Haydock, 6-8pm


Together With It Group - last Tuesday of the month at Knowsley House, Peasley Cross, 6pm-8pm


Oasis Drop In - every Monday, United Reformed Church, St Helens, 9am-1.30pm


Women's Group - every Wednesday, Drop In Lounge, Millenium House, Bickerstaffe Street, 10.30am-12.30pm


Connect - a local voluntary organisation supporting families of children and young people with disabilities in St Helens

Services provided:

  • Therapy sessions are available for carers.
  • Caravan - fully adapted six berth caravan in North Wales, which is available for families to book.
  • Toy Library - a free service which Connect offers in partnership with Mill Green School

Tel: 07531 887758
Website: www.connectparents.org.uk